Frequently Asked Questions
Everything you need to know about your SAXX experience.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology, a 3D hammock-shaped pouch designed to reduce friction and keep everything in place for all-day comfort.
How do I find my correct size?
We recommend referring to our comprehensive Size Guide found on each product page. Our sizing is based on waist measurements to ensure the most supportive fit for your body type.
What is your return and exchange policy?
We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase, no questions asked.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
How should I care for my SAXX products to ensure they last?
For best results, machine wash your SAXX in cold water on a gentle cycle and tumble dry on low. Avoid using bleach or ironing to maintain the integrity of the technical fabrics.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.